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How We Handle Your Account Information

We collect only what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep support records. This page tells you what we store, how long we keep it, who sees it and how to request changes or deletion.

Account verification dataPayment transaction logsDevice & session recordsContact with supportCookie preferences
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Ace 111 How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Data Requests

If you want to review your account data, correct an error or request deletion, use any of these channels. Include your registered mobile number so we can verify your identity before sharing account information.

Team online

Live Chat

Open the chat widget in the bottom right corner and tell the agent you need help with a data request. Our team will ask for your mobile number and reason for the request, then route it to the privacy desk for review.

Email Support

Send your data request to our support address with your registered mobile number in the subject line. Replies usually go out within one business day, and data exports or deletion confirmations follow within thirty days of verification.

Account Settings

Log in and visit the privacy section under account settings to download a copy of your personal data, update contact details or submit a deletion request. The system emails a verification link to your registered address before processing.

DATA SAFEGUARDS

How We Protect Your Information

We encrypt account data at rest and in transit, limit staff access to those handling verification or support, and log every data query for audit. Cookie settings, data retention rules and deletion procedures are explained below so you know what happens after you create an account or request a change.

Encryption & Storage

All account records, payment logs and session data are encrypted with industry-standard protocols. Servers sit behind firewalls and access is restricted by role. We run vulnerability scans monthly and patch systems as updates arrive to reduce exposure.

Cookie Management

We use session cookies to keep you logged in, functional cookies to remember language and currency, and analytics cookies to measure page performance. You can block or delete cookies in your browser settings; blocking functional cookies may break login or wallet features.

Data Retention

We keep account and transaction records for the period required by applicable law in eligible regions, usually three to seven years. After that window closes and no legal hold applies, records are deleted from active storage and purged from backups within ninety days.

User Rights

You can request a copy of your data, ask us to correct mistakes or request deletion at any time. Deletion requests are honored within thirty days unless we must retain records for legal compliance, active disputes or fraud investigation. Contact support with your registered mobile to start the process.

Common Questions About Data Handling

We collect your mobile number, date of birth, email address if provided, and device identifier. When you deposit via bKash or Nagad, we log the transaction amount, timestamp and payment reference to match funds to your account and process withdrawals later.

We share transaction data with bKash, Nagad and Rocket only to complete deposits and withdrawals. We do not sell your information to marketers or third-party data brokers. Payment processors handle their own privacy policies; check bKash or Nagad terms for details.

Log in, go to account settings, then privacy, and click the export button. The system emails a verification link; once you confirm, a zip file with your account records, transaction history and support tickets arrives within two business days.

Yes. Contact support with your registered mobile number and request account deletion. We close the account and delete personal data within thirty days unless legal obligations or active disputes require retention. Transaction logs may stay in compliance archives as required by regional law.

We use session cookies for login, functional cookies for language and currency settings, and analytics cookies to measure page performance. You can block or delete cookies in your browser, but blocking functional cookies may prevent login or wallet features from working.

We retain account and payment logs for the period required by applicable law in eligible regions, typically three to seven years. After that window, records are deleted from active storage and purged from backups within ninety days unless a legal hold applies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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