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Terms Conditions for Ace 111

These terms set out how your account works, what we expect from you, and what you can expect from us. They cover deposits via bKash, Nagad and Rocket, withdrawals, account verification, and eligibility in Bangladesh where local law allows access.

Account eligibilityDeposit & withdrawal rulesbKash, Nagad, RocketVerification stepsResponsible use

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YOUR RIGHTS

How We Handle Account Data & Security

We store your account details, payment history, and identity documents on secure servers. Access is limited to staff who need it for verification and support. Your bKash, Nagad or Rocket transaction details are logged for dispute resolution, but we do not store your wallet PIN or OTP. You can request a copy of your account data or ask us to close your account and delete your information by contacting support.

Data Retention We keep your account records, deposit and withdrawal logs, and identity documents for as long as your account is active, plus the period required by financial record-keeping rules. Once you close your account and the retention period ends, we delete your personal data from our systems.

Account Security You control your login credentials. We encrypt your password and use OTP verification for withdrawals over a threshold. If you suspect unauthorised access, change your password immediately through account settings and notify support so we can review recent activity and lock the account if needed.

Payment Privacy Your bKash, Nagad and Rocket deposits pass through the payment provider's own secure gateway. We log the transaction reference and amount but do not see your wallet PIN. Withdrawal requests include your wallet number, which we verify against your registered mobile number before releasing funds.

Request Changes To update your mobile number, wallet details, or registered name, contact support with a copy of your ID and a selfie holding the document. We verify the request within two business days, then update your account. To close your account permanently, email support with the subject line 'Account Closure Request'.

TERMS HELP

Questions About These Terms

If something in these terms is unclear or you need help with account eligibility, verification, or a payment rule, reach us through the channels below. Our Bangladesh support team can walk you through Deposit references, withdrawal checks, or what documents you need to complete verification.

What These Terms Cover

Ace 111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you agree to these terms. We operate Ace 111 for adults in regions where online gaming is permitted under local law. You confirm you meet the legal age and jurisdictional requirements before you register. Your account is personal to you; sharing login

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details or allowing others to use your account breaches these terms. We reserve the right to suspend or close accounts that violate this policy. All deposits and withdrawals follow the limits and verification steps shown in your account dashboard. We process bKash, Nagad and Rocket payments
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according to the rails' own terms; delays outside our control are passed through to you. You are responsible for the accuracy of your account details, including your mobile number and wallet information. We may request additional identity documents to complete withdrawals, and we will not release
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funds until verification is complete. Disputes are resolved according to the process outlined in the support section below. Changes to these terms are posted on this page, and continued use of your account after changes means you accept the updated terms. We operate this service where
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permitted; if local law changes, we may restrict access for affected regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

You must be at least 18 years old and meet the legal requirements for online gaming in your region. We may ask for ID to verify your age before processing your first withdrawal.

No. Your account is personal to you. Sharing login details or letting another person use your account breaches these terms and may result in account suspension and forfeiture of any balance.

Use the 'Forgot Password' link on the login screen. Enter your registered mobile number and we will send an OTP to reset your password. If you no longer have access to that number, contact support with your ID.

Most mobile wallet deposits show in your account within one to two minutes. If your balance has not updated after five minutes, check your wallet app for a successful transaction reference, then contact support with that reference.

We verify identity to prevent fraud and ensure funds go to the account holder. Upload a clear photo of your national ID or passport, plus a selfie holding the document, before your first withdrawal. Verification usually completes within 24 hours.

Yes. Request account closure through support. Once any pending wagers settle, you can withdraw your remaining balance to your registered bKash, Nagad or Rocket wallet. After withdrawal, we close the account and delete your data per our retention policy.

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